Have any questions or something to share? Use the form below to let us know!
Please fill out the “Term Package Scheduling Form” below to offer your weekly sessions.
We highly encourage you to initially provide as many sessions as possible. This approach will help us accommodate the varying needs of our students and ensure a strong start to the term (you can later decide to discontinue the offer once you’ve reached your desired number of sessions).
GradTutor TP sessions in Term 1 AY24/25 are scheduled to run from August 26th to November 17th, totalling 12 weeks (View Academic Calendar 24/25).
Please refer to the registration guide we sent you. These are the steps that must be done:
Depending on your starting date, we might ask you to directly submit your term package availability for the coming term.
Please view the onboarding E-Mails we have sent you. You should have received detailed guides or tutorials on the setup process.
We notify all tutors a couple of weeks before the term starts to submit their availability the TP Scheduling page.
When you submit your Term Package availability, please add a note that they should only start from a certain date.
Per your mediation contract, transcripts must only be sent to us if we explicitly request them. We will send you a separate e-mail if they are required.
You will be booked a minimum of 24 hours in advance.
We notify all tutors a couple of weeks before the term starts to submit their availability the TP Scheduling page.
If the Term Package you want to change has not been booked yet, please re-submit the TP Scheduling form with the comment that you are replacing the existing packages. We will try to change them as quickly as possible.
If the Term Package you want to change has already been booked, schedule changes should be limited to emergencies. In such cases, please E-Mail your client with your proposed change and add us to CC. With major changes, it is advisable for you to offer something to compensate for your client’s trouble, for example, an additional free class.
This is an important detail regarding online sessions conducted via Microsoft Teams. Unlike Zoom, where a consistent URL and meeting code can be included in the invoice, each Teams meeting generates a unique URL. This means that it’s not possible for us to include the meeting link directly in the invoice.
Instead, this message is shown: “I will send you an E-Mail with the details.” As a result, you are responsible for sharing the specific Teams meeting URL with your students via E-Mail after the booking is confirmed. Please ensure this information is communicated promptly to avoid delays or confusion!
When you are logged into your account, all your services will be displayed as “READ MORE”. Clients will see it as “ADD TO CART”.
Invoices from GradTutor to you will be sent to you once per term. You will have already paid all invoices automatically.
Please go to gradtutor.net/services to see the currently planned schedule.
Absolutely. This system is designed for you to change it as often as you like based on your schedule.
When we get a request for a trial/single session, we look through the schedules of our tutors to see which one will fit best.
Your income is disbursed via a withdrawal process.
Login to your account on this website with your vendor details. Then, access your Vendor Dashboard and request a withdrawal. When we accept this request, you will receive your income.
Please note that we will only accept requests if the withdrawal amount is already earned by conducted classes and if the request exceeds 50.00 EUR. Exceptions are possible.
Withdrawal requests will only be approved if you have already conducted the classes from which you withdraw your earnings. For example, if you were booked for a term package and conducted 1 session so far, you may only withdraw the earnings from that 1 session.
You may ask for a maximum of 1 withdrawal request per month. Withdrawals must be above 50 EUR in total sum.
All transfers will be sent until the 06. day of the following calendar month if the request was received at the latest 7 days before this date and until the 06. day of the month after the next month if the request was received later than that.
Our goal is to provide affordable classes for as many students as possible. We marginally adjust prices for market movements. With more experience and the tutor-ranking system, your classes may become more expensive and give you a higher income.
Access the Support Center on this page and complete the applicable survey.
Access the Support Center on this page and complete the applicable survey.
Currently, contact is only possible via E-Mail. You can find it on the confirmation E-Mail.
Depending on the payment method chosen by your client, there are differing transaction fees. Some classes are bought via PayPal, which charges hefty fees. For credit/debit cards, we chose a very cheap provider, which is why you will be able to see a noticeable positive difference there. Under My Account > Vendor Dashboard > Orders > View an order, you can see directly how much was charged.
Information entered here will be displayed on your tutor profile, except for your email and phone number, which will be used for communication purposes. See examples here. Please submit only once. Double-check your information before submitting. If you have any specific questions, feel free to contact us.